Privacy Policy

Who We Are

Sorted Waste is a waste clearance business based in Yeovil, Somerset. For any privacy-related queries, contact us at info@sortedwaste.co.uk or call 07375 749764.

What Data We Collect

We may collect the following personal data:

• Your name, phone number, and email address when you request a quote or contact us
• Your address or postcode for service delivery
• Photos you send us via WhatsApp or our contact form to assess waste for quoting
• Payment information when you pay for our services
• Website usage data collected via cookies (see Cookies section below)
• Any other information you choose to provide to us

How We Use Your Data

We use your personal data to:

• Provide you with quotes and deliver our waste clearance services
• Communicate with you about your booking or enquiry
• Issue invoices and process payments
• Comply with legal obligations (e.g. waste transfer duty of care records)
• Improve our website and services

Our lawful basis for processing is either the performance of a contract with you, our legitimate business interests, or your consent (where applicable).

Cookies

Our website uses cookies to improve your experience. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)

You can manage your cookie preferences through your browser settings or our cookie consent banner. Analytics cookies are only set with your consent.

Third Parties

We may share your data with the following third parties:

• Payment processors for handling transactions
• Google Analytics for website usage analysis
• WhatsApp (Meta) when you contact us via WhatsApp
• Licensed waste facilities as required for waste transfer documentation

We do not sell your personal data to any third party.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Waste transfer records are retained for a minimum of two years as required by law. Financial records are retained for six years in accordance with HMRC requirements.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict the processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@sortedwaste.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: info@sortedwaste.co.uk
• Phone: 07375 749764
• Address: Yeovil, Somerset, BA20